Refund Policy

Ecom-Zi Return & Refund Policy

At Ecom-Zi, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we offer a 7-day return policy on all products. You can return any item within 7 days of receiving your order for a full refund, no questions asked.

How to Return a Product:

To initiate a return, please follow these simple steps:

1. Contact Us: Reach out to us within 7 days of receiving your order.
2. Provide Details: Share your order number and the reason for the return.
3. Return Label: We’ll provide you with a prepaid return shipping label.
4. Return the Product: Securely pack the product and return it using the label provided.
5. Refund Processing: Once we receive the returned item, your refund will be processed within 10 business days.

Exceptions to the Return Policy:

Please note, the following items are not eligible for return:

• Products that have been used or damaged.
• Products that are missing parts or accessories.
• Items that were purchased on sale or clearance.

Refunds:

Refunds will be issued to the original payment method used at the time of purchase:

• If you paid by credit card, the refund will be credited back to your card.
• If you paid using local payment methods (such as bank transfers or mobile payments in Pakistan), the refund will be credited back to your account.

Contact Us:

If you have any questions or concerns about our return or refund process, don’t hesitate to reach out to us at:
Email: ecomzi143@gmail.com

Thank you for choosing Ecom-Zi!